Revenue Operations & Growth Topics
Revenue operations, sales pipeline management, and acquisition-focused growth. Includes sales analytics, pipeline management, revenue forecasting, and customer acquisition strategies. For post-sale customer success and retention, see Customer Success & Experience.
Revenue Models and Growth Strategy
Focuses on how companies make money and how to design strategies to grow revenue sustainably. Topics include understanding different monetization models such as subscriptions, freemium, advertising, marketplace fees, transactional pricing, and partner or channel revenue; evaluating tradeoffs between models; pricing and packaging decisions; partnership structures and how they affect revenue recognition and margins; and building revenue growth plans and go to market optimization to scale revenue while balancing unit economics and operational capacity.
Success Metrics and Long Term Vision
Describe what success looks like in the role over the next one year, two years, and longer, including the concrete targets and milestones you would set. Discuss the key performance indicators you would use to measure impact for the function and the company, such as retention rate, churn reduction, expansion revenue, customer lifetime value, net promoter score, time to value, adoption metrics, and onboarding effectiveness. Explain how you would align metrics to business objectives, design measurement and reporting practices, prioritize strategic initiatives to drive those metrics, and communicate progress to stakeholders. Use examples from past work to show how you defined, measured, and improved success in prior roles.
Account and Customer Segmentation and Prioritization
Covers strategies and frameworks for segmenting customers and accounts, tiering them for differential engagement, and prioritizing where to invest time and resources. Topics include segmentation criteria such as revenue, growth potential, strategic importance, industry, use case, maturity, geographic region, and behavior; designing tiered engagement models such as high touch, medium touch, and low touch; evaluating segments by size, growth, margin potential, competitive intensity, and strategic fit; allocating coverage and resources across segments; and defining trade off decisions to avoid under serving strategic accounts. Also includes approaches to make portfolio level choices about which account groups to pursue or deprioritize, how to scale engagement across many accounts, and examples of segmentation frameworks and the measurable business impact of portfolio segmentation.
Unit Economics and Scaling
Covers measuring and modelling the economics of acquiring and servicing customers and how those economics change as a business grows. Candidates should be able to calculate Customer Lifetime Value for cohorts using retention, spend per period, and margin assumptions; compute payback period and contribution margin per customer; and compare Customer Lifetime Value across acquisition channels and customer segments. Understand the relationship between Customer Lifetime Value and Customer Acquisition Cost and how that ratio informs sustainable growth. Expand analysis to unit economics beyond customers to units of product or transaction level, identifying fixed and variable cost drivers, per unit gross margin, and break even points. Reason about scale effects including economies and diseconomies of scale, what operational components break or become bottlenecks at higher volume, and how unit costs change with automation, capacity constraints, supplier pricing, fraud and support load. Be prepared to build simple spreadsheet models and run sensitivity and scenario analyses, propose operational and pricing levers to improve unit economics, and design experiments and metrics to track improvements over time.
Quantifiable Impact and Metrics Driven Achievements
Prepare to discuss your key performance indicators and business outcomes. At Staff level, focus on portfolio-level metrics: total revenue managed, year-over-year account growth rates, net revenue retention (NRR), upsell/cross-sell revenue contribution, customer churn rates, and NPS or customer satisfaction scores you've influenced. Highlight specific wins: accounts you've turned around, revenue expansion deals, or accounts you've scaled from startup to enterprise-level spending.