Success Metrics and Long Term Vision Questions

Describe what success looks like in the role over the next one year, two years, and longer, including the concrete targets and milestones you would set. Discuss the key performance indicators you would use to measure impact for the function and the company, such as retention rate, churn reduction, expansion revenue, customer lifetime value, net promoter score, time to value, adoption metrics, and onboarding effectiveness. Explain how you would align metrics to business objectives, design measurement and reporting practices, prioritize strategic initiatives to drive those metrics, and communicate progress to stakeholders. Use examples from past work to show how you defined, measured, and improved success in prior roles.