Airbnb Business Model and Policies Questions

Covers domain knowledge for Airbnb as a two sided marketplace including how guests and hosts interact, typical issue patterns, the Resolution Center, cancellation and refund policies, host damage protection and guest protection programs, and regulatory or local market considerations. Candidates should demonstrate understanding of the policy trade offs required to balance guest and host needs, typical escalation paths, how policy design affects support volume and merchant trust, and examples of how to surface systemic policy or product issues to product and legal teams.