Technology Implementation and Tool Selection Questions

Focuses on evaluating, selecting, implementing, and optimizing software tools and platforms across functions. Key skills include requirements gathering and stakeholder alignment, vendor shortlisting and proof of concept or pilot strategies, integration and API considerations, data migration and data quality management, configuration and customization, project planning and execution, training and enablement, adoption monitoring and change management, success metrics and ROI analysis, and post implementation optimization and governance. Applies to CRMs, ticketing systems, knowledge bases, analytics platforms, and general operational tools.