Customer Adoption and Product Change Questions

Focuses on managing adoption and change with external customers or product users. Topics include communicating product changes and migrations to customers, onboarding and enablement strategies, customer training and support models, measuring customer adoption and satisfaction, handling customer pushback and retention risk, and aligning product roadmaps with customer needs. Candidates should be able to provide examples where they drove customer adoption of new features or platforms and how they mitigated customer impact and measured outcomes.