Production Support and Observability Questions

Describe your philosophy and practices for production support, incident response, and observability. Topics include on call models and rotations, incident management and escalation, runbooks and playbooks, postmortem and blameless learning practices, instrumentation and distributed tracing, dashboards and alerting, service level indicators and service level objectives, and techniques to reduce mean time to detection and mean time to repair. Explain how you prioritize reliability work relative to feature delivery, how you coach teams to improve debugging skills, and examples of tooling or process changes that improved operational readiness and developer productivity.