Foundational Information Technology Awareness Questions

Basic knowledge of common information technology concepts, typical user platform components, and everyday support and troubleshooting patterns. Topics include component-level concepts such as random access memory, central processing unit, persistent storage, basic networking ideas, and operating systems including Windows, Mac, and Linux; typical end user problems like account issues, software installation and updates, connectivity and performance complaints; and help desk and support processes such as ticketing, prioritization, and escalation. Interviewers use this topic to assess whether a candidate can communicate effectively with technical teams, triage user reports, set expectations for resolution, and avoid incorrect assumptions about how common systems behave.