Customer Focus and Initiative Questions

This topic evaluates a candidate's willingness to go beyond minimum expectations to deliver exceptional outcomes for customers and teams. It includes demonstrating customer empathy and ownership, anticipating and addressing customer needs, taking initiative to solve problems creatively, volunteering for extra work, improving processes, and helping teammates when they are overloaded. Interviewers will look for concrete examples that show decision making, trade offs, measurable impact, communication with stakeholders, and how the candidate balances extra effort with long term sustainability.