Continuous Improvement and Process Excellence Questions

Demonstrate initiative and ownership in identifying opportunities to improve support processes, reduce manual toil, and increase operational efficiency. Good answers cover how to discover improvement candidates using metrics, design and pilot automations or tooling, improve runbooks and documentation, measure results using indicators such as mean time to resolution or incident frequency, and scale successful changes while collaborating with engineering and cross functional partners. Emphasize a data driven and iterative approach to process excellence.