Service Level Objectives and Reliability Metrics Questions

Defining and operating to measurable reliability targets. Topics include selecting service level indicators that reflect user experience, defining service level objectives and translating them into service level agreements where required, calculating and monitoring error budgets, common reliability metrics such as uptime mean time between failures and mean time to recovery, aligning alerting and escalation thresholds to objectives, and using post incident analysis to close gaps. Candidates should be able to propose indicators for concrete services and explain how to measure and improve them.