Customer Technical Landscape Questions
Understanding how customers technical architectures, constraints, and needs are evolving and how those factors drive buying decisions and implementation complexity. Candidates should be able to analyze typical customer stacks, integration points, common operational constraints, regulatory and compliance considerations, and how new technologies change customer priorities. This topic emphasizes mapping product fit into customer environments, anticipating barriers to adoption, and proposing go to market and technical strategies that align the product with customer technical realities.
HardTechnical
0 practiced
A prospect requires SOC 2 Type II and ISO 27001 alignment before final purchase. Create a gap analysis and remediation plan showing prioritized controls, evidence artifacts you would provide to the customer (reports, policies, control owners), and a realistic timeline and resource estimate to close gaps within three months so the deal can proceed.
MediumTechnical
0 practiced
A customer's procurement team pushes for hard SLA penalties and a tight data-processing addendum. How would you structure contractual and technical commitments (runbooks, backup and restore guarantees, monitoring-based evidence) to mitigate the business risk while keeping the deal commercially viable for your company? Describe negotiation levers you might use.
MediumBehavioral
0 practiced
Tell me about a time you had to reconcile sales' aggressive delivery commitments with engineering team's realistic timelines during a deal. Use the STAR format: describe the situation, the specific actions you took to align expectations and negotiate trade-offs, how you communicated with the customer, and what outcome and lessons resulted from the engagement.
HardSystem Design
0 practiced
Architect a hybrid-cloud deployment pattern for customers with isolated networks and latency-sensitive local compute. The system should support local edge compute nodes for processing, a central SaaS control plane for management, secure synchronization, rolling upgrades, and telemetry collection. Outline data flows, control plane separation, upgrade strategy, and how failures in the central plane are handled.
EasyTechnical
0 practiced
Explain the practical differences between GDPR, HIPAA, SOC 2, and regional data residency rules. For each compliance type, summarize the key technical controls you would propose (encryption, audit logs, data segregation, consent handling) and how these requirements change recommended deployment and integration options for a SaaS product.
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