Customer Needs and Problem Analysis Questions

Focuses on a structured process for discovering and diagnosing customer technical and business challenges prior to recommending solutions. Core elements include identifying the customer business objectives and success metrics, mapping stakeholder roles and decision criteria, assessing the current technical environment and constraints, uncovering pain points and inefficiencies through targeted questioning and observation, determining scope and nonfunctional requirements such as performance and security, verifying assumptions about infrastructure team capabilities timeline and budget, performing root cause analysis to separate symptoms from underlying issues, and producing a prioritized set of customer requirements and recommended next steps or solution approaches.