Operational Excellence Track Record Questions
A personal narrative and evidence of driving operational improvements, process transformations, and reliability outcomes. Candidates should prepare two to three concrete examples that describe the problem, the approach taken, measurable results such as reduced mean time to recovery, cost savings, improved customer satisfaction, or increased deployment velocity, the candidate role and contributions, and lessons learned. Emphasize metrics, timelines, stakeholder coordination, and how the effort scaled across teams or systems.
EasyBehavioral
0 practiced
Describe a concrete example from your SRE experience where you led an effort to reduce Mean Time To Recovery (MTTR). Explain the initial symptoms, how you measured MTTR before the work, the concrete steps you took (tools, automation, runbooks), measurable results (percent reduction, absolute time saved), timeline, stakeholders involved, and one lesson learned.
MediumTechnical
0 practiced
Technical-coding: In Python, outline an approach (pseudocode acceptable) to build a small service that consumes alerts, enriches them with recent deployment and config-change metadata, and writes gold-issue tickets for high-severity incidents. Focus on idempotency, retries, and avoiding duplicate tickets.
MediumTechnical
0 practiced
Scenario: A planned migration of workloads across regions needs to minimize user impact and cost. Outline the operational plan including cutover strategy, validation tests, rollback plan, runbooks, SLO considerations, and how you'd coordinate with product and infra teams.
MediumTechnical
0 practiced
Scenario-based: You need to create a reliability-focused onboarding checklist for engineers joining a new team with production responsibilities. List required knowledge, permissions, training exercises, and release responsibilities they must complete before being on-call.
HardTechnical
0 practiced
Leadership: Describe how you established service ownership and on-call responsibilities across a set of services that previously lacked clear owners. Explain the steps you took, incentives or policies you used, and results in terms of incident response and maintenance backlog.
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