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Alert Design and Fatigue Management Questions

Designing alerting systems and processes that notify the right people only when human action is required, while minimizing unnecessary noise and preventing responder burnout. Core areas include defining when to alert based on user impact or risk of impact rather than low level symptoms, selecting threshold based versus anomaly based detection, and building composite alerts and correlation rules to group related signals. Implement techniques for threshold tuning, dynamic thresholds, deduplication, suppression windows, and alert routing and severity assignment so that the correct team and escalation path are paged. Operational practices include runbook driven alerts, clear severity definitions, alert hierarchies and escalation policies, on call management and rotation, maintenance windows, and playbooks for common pages. Advanced topics include using anomaly detection and machine learning to reduce false positives, analyzing historical alert patterns to identify noisy signals, defining and monitoring error budgets to trigger alerts, and instrumenting feedback loops and post incident reviews to iteratively reduce noise. At senior levels candidates should be able to discuss trade offs between sensitivity and noise, measurable metrics for alert fatigue and responder burden, cross team coordination to retire non actionable alerts, and how alert design changes impact service reliability and incident response effectiveness.

MediumSystem Design
0 practiced
Design an escalation policy and routing logic for a mid-sized company with multiple services: implement an L1 triage team for initial pages, an L2 SME group for deeper issues, and an L3 senior engineering on-call. Describe routing rules, how to minimize accidentally paging L3, how to perform handoffs, and how to automate routing based on alert metadata and ownership.
MediumTechnical
0 practiced
Design a fair on-call rotation policy for a globally distributed SRE team of 20 engineers across 4 time zones. Include rules for handoffs, regional coverage, escalation, weekend coverage, compensation or time-off policy for on-call, and how you would handle vacation, emergency overrides, and fairness metrics.
HardTechnical
0 practiced
A newly deployed anomaly detection system reduced overall alert volume by 70% but you observe an increase in missed incidents and longer customer-facing outages. Design an evaluation and remediation plan to balance false positives and false negatives, including A/B testing frameworks, fallback detectors, alerting thresholds, monitoring of missed-detection metrics, and safe rollback strategies.
EasyTechnical
0 practiced
Explain how an error budget can be used to trigger alerts and automated actions. Provide a concrete example: service SLO of 99.95% over a 30-day window; define how you would alert on burn rate, what thresholds you would use for paging vs warnings, and what automated mitigations might run when thresholds are exceeded.
EasyTechnical
0 practiced
In Python, implement a simple in-memory alert deduplicator that processes alert events with fields {alert_id, timestamp, signature} and suppresses duplicate alerts with identical signature within a configurable suppression window (seconds). Provide a function dedupe(event) that returns True if the alert should be emitted or False if suppressed. Assume a single-process runtime and describe how you would handle eviction to bound memory.

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