Process Analysis and Mapping Questions

Systematic mapping and diagnosis of end to end business processes and workflows to surface inefficiencies, handoff failures, waste, and root causes of operational problems. Candidates should be able to decompose a process into activities and decision points, create current state and future state process maps, identify stakeholders and handoffs, measure cycle time lead time throughput and quality metrics, gather and interpret data to validate hypotheses, and translate findings into prioritized interventions. Good responses show a diagnostic approach including evidence sources, quick experiments or pilots to test hypotheses, consideration of system and tool constraints, and a plan for measuring impact and ownership of improvements.