Customer Lifecycle Management and Operations Questions

Focuses on designing and optimizing the end to end customer lifecycle and the operational processes that support it. This includes onboarding workflows, activation and adoption programs, expansion and upsell flows, renewal management, handoffs between sales onboarding success and support, lifecycle segmentation and orchestration, automation and tooling for lifecycle operations, metrics used to track handoff effectiveness and revenue expansion, and examples of process improvements that boosted retention, reduced time to value, or increased expansion rate.