Building Executive Level Customer Relationships Questions

Describe your approach to building and maintaining relationships with customer C-suite or executive stakeholders. At Staff level, discuss how you prepare for executive conversations, set agendas that matter to executives (business impact, strategic alignment, not features), and use executive conversations to validate strategy, unlock opportunities, or resolve escalations. Share examples of executive relationships that have driven significant business outcomes—large expansion deals, strategic partnerships, or accounts that remained with your company through competitive threats.