Privacy Complaint Handling and Investigation Questions

Covers the end to end operational process for receiving, triaging, investigating, documenting, remediating, and reporting privacy complaints and incidents. Candidates should be able to explain intake channels and criteria for prioritization, triage and case assignment, approaches to evidence collection and preservation, how to work with engineering and security to retrieve logs and preserve chain of custody, coordination with legal and compliance for regulatory obligations, root cause analysis methods, designing and tracking remediation and corrective actions in case management systems, communication with complainants and stakeholders, recordkeeping and audit trails, criteria and process for escalation to regulators, and metrics and continuous improvement to reduce recurrence. The description should also address confidentiality and data minimization during investigations, cross border considerations when handling personal data, integration with incident response and privacy governance, and how lessons learned feed back into policy and product changes.