Role Overview

Manages client relationships post-sale to ensure customer satisfaction, retention, and growth. They work to maximize customer value from products and identify opportunities for account expansion. Responsibilities include onboarding new customers, monitoring customer health and usage metrics, providing ongoing support and guidance, identifying expansion opportunities, resolving customer issues and concerns, and advocating for customer needs within the organization. They work with customer success platforms, CRM systems, and analytics tools. Daily tasks involve customer meetings, health monitoring, issue resolution, success planning, account reviews, and internal advocacy for customer needs.