Role Overview

Provides specialized technical assistance to customers and internal teams by diagnosing, troubleshooting, and resolving complex hardware, software, and network issues. They serve as technical experts who can understand both customer needs and technical system requirements to provide effective solutions. Responsibilities include installing and configuring computer systems, monitoring and maintaining IT infrastructure, diagnosing technical problems, providing remote and on-site technical support, and documenting solutions for future reference. They work with various operating systems, networking protocols, software applications, and hardware components while maintaining detailed records of all technical interactions and resolutions. Daily activities involve responding to technical support tickets, conducting remote troubleshooting sessions, performing system installations and configurations, testing software and hardware solutions, creating technical documentation, and collaborating with engineering teams on complex issues. Technical Support Engineers also provide training to customers on technical products and work to continuously improve support processes and procedures.