Google Customer Support Manager (Mid-Level) Interview Preparation Guide

Google's interview process for mid-level roles typically follows a structured progression: an initial recruiter screening to assess background and role fit, followed by one phone-based technical/operational screen and one behavioral phone screen. The onsite component (typically 4-5 rounds for mid-level) evaluates leadership capability, operational acumen, cross-functional collaboration, and problem-solving skills through separate interview sessions. Each round focuses on specific competencies and uses a combination of structured interviews, scenario-based questions, and behavioral case studies aligned with Google's evaluation framework.