Amazon Technical Support Engineer (Staff Level) - Comprehensive Interview Preparation Guide
Technical Support Engineer
Amazon
Staff
8 rounds
Updated 2/22/2026
Amazon's Technical Support Engineer (Staff level) interview process typically includes an initial recruiter screen, followed by 1-2 technical phone screens, and 5-6 comprehensive onsite rounds lasting a full day. The process evaluates deep technical troubleshooting expertise, system architecture knowledge, customer impact thinking, Amazon Leadership Principles alignment, and staff-level mentorship and strategic capabilities. Candidates are assessed on their ability to diagnose complex issues, architect support solutions, lead technical initiatives, and drive organizational improvements in support processes.
Interview Rounds
1
Recruiter Screening
30 min4 focus topicsculture fit
2
Technical Phone Screen 1: Troubleshooting Methodology and Root Cause Analysis
50 min5 focus topicstechnical
3
Technical Phone Screen 2: Infrastructure, Systems Architecture, and Performance
50 min5 focus topicstechnical
4
Onsite Round 1: Advanced Technical Deep Dive and Complex Troubleshooting
75 min5 focus topicstechnical
5
Onsite Round 2: Customer Impact and Solution Architecture
70 min4 focus topicstechnical
6
Onsite Round 3: Amazon Leadership Principles and Behavioral Assessment
60 min5 focus topicsbehavioral
7
Onsite Round 4: Leadership, Mentorship, and Organizational Impact
75 min5 focus topicsbehavioral
8
Onsite Round 5: Culture Fit and Hiring Manager Round
60 min3 focus topicsculture fit