Amazon Technical Support Engineer (Mid-Level) Interview Preparation Guide
Technical Support Engineer
Amazon
Mid Level
6 rounds
Updated 2/22/2026
Amazon's Technical Support Engineer interview process typically includes multiple rounds designed to assess technical depth, troubleshooting methodology, customer communication skills, infrastructure knowledge, and alignment with Amazon Leadership Principles. The process combines phone-based technical assessments with in-person or virtual onsite interviews that evaluate hands-on problem-solving, system design thinking, and behavioral competencies.
Interview Rounds
1
Recruiter Screening
30 min3 focus topicsculture fit
2
Technical Phone Screen
60 min6 focus topicstechnical
3
Technical Deep Dive Interview (Onsite/Virtual)
90 min5 focus topicstechnical
4
Customer Communication and Support Case Study
60 min5 focus topicsbehavioral
5
Infrastructure and Operations Management Interview
75 min5 focus topicstechnical
6
Leadership Principles and Culture Fit Interview
60 min5 focus topicsbehavioral