Amazon Customer Success Manager (Staff Level) - Comprehensive Interview Preparation Guide

Amazon's interview process for Staff-level Customer Success Manager positions combines recruiter screening, phone-based behavioral and domain assessments, and multiple onsite rounds designed to evaluate leadership principles (Customer Obsession, Ownership, Operational Excellence, High Standards), customer success expertise, strategic thinking, and ability to influence across organizations. The process emphasizes real-world scenarios, decision-making under ambiguity, and demonstrated impact on customer outcomes and business growth.