Amazon Customer Success Manager (Senior Level) - Interview Preparation Guide
Customer Success Manager
Amazon
Senior
7 rounds
Updated 2/22/2026
Amazon's interview process for Customer Success Manager at Senior level typically consists of a recruiter screening call, phone-based technical and behavioral screening rounds, and multiple on-site interviews. The process emphasizes Amazon's 16 Leadership Principles (particularly Customer Obsession, Ownership, and Bias for Action), behavioral assessment using the STAR method, customer advocacy skills, strategic account management, and leadership capability. Candidates should expect questions about customer success metrics, complex account situations, team management, and cross-functional influence.
Interview Rounds
1
Recruiter Screening
40 min3 focus topicsculture fit
2
Phone Screen - Behavioral & Leadership Principles
60 min5 focus topicsbehavioral
3
Phone Screen - Customer Success Strategy & Metrics
50 min5 focus topicstechnical
4
On-site Interview - Customer Obsession & Account Strategy Deep Dive
90 min5 focus topicsbehavioral
5
On-site Interview - Leadership, Mentorship & Team Impact
75 min5 focus topicsbehavioral
6
On-site Interview - Problem-Solving & Ambiguity Navigation
60 min5 focus topicscase study
7
On-site Interview - Communication, Presentation & Executive Readiness
60 min5 focus topicsbehavioral