Airbnb Customer Support Manager (Staff Level) - Comprehensive Interview Preparation Guide
Customer Support Manager
Airbnb
Staff
8 rounds
Updated 2/22/2026
Airbnb's interview process for Staff-level Customer Support Manager roles typically consists of an initial recruiter screening phase followed by two phone-based technical/operational interviews and five to seven onsite interviews. The process evaluates operational excellence, people leadership at scale, strategic thinking, cross-functional collaboration, product mindset, cultural alignment with Airbnb's belonging mission, and ability to drive systemic improvements across support operations. Interviews combine case studies, behavioral assessments, real-world scenario analysis, and stakeholder simulation exercises.
Interview Rounds
1
Recruiter Screening
60 min4 focus topicsculture fit
2
Phone Interview 1 - Operations Strategy and Metrics
75 min5 focus topicscase study
3
Phone Interview 2 - People Leadership and Culture
75 min5 focus topicsbehavioral
4
Onsite Interview 1 - Operational Case Study Deep Dive
90 min5 focus topicscase study
5
Onsite Interview 2 - Team Leadership and Culture Building
90 min5 focus topicsbehavioral
6
Onsite Interview 3 - Cross-Functional Collaboration and Product Mindset
90 min5 focus topicscase study
7
Onsite Interview 4 - Belonging Mission and Values Alignment
90 min5 focus topicsbehavioral
8
Onsite Interview 5 - Strategic Thinking and Executive Partnership
120 min5 focus topicsbehavioral