Airbnb Customer Support Manager Interview Preparation Guide - Junior Level

Airbnb's hiring process for customer support management roles typically follows a structured interview funnel beginning with recruiter screening, followed by phone-based assessments covering customer service operations and foundational management competencies, and concluding with virtual onsite interviews focusing on scenario-based problem solving, team leadership fundamentals, and cultural alignment with Airbnb's core values of belonging, trust, and customer-centricity.