Airbnb Customer Support Manager (Entry Level) Interview Preparation Guide

Airbnb's Customer Support Manager interview process typically begins with a recruiter screening to assess motivation and background, followed by phone-based support scenario and customer experience assessments. The process culminates in an onsite loop consisting of multiple rounds evaluating customer service expertise, team management fundamentals, problem-solving ability, and cultural alignment with Airbnb's 'Belong Anywhere' mission and core values of being a good host.