Troubleshooting and Problem Solving Questions

Demonstrate a structured approach to diagnosing and resolving technical issues in marketing systems. Core skills include gathering and validating symptoms, reproducing issues where feasible, isolating components to narrow scope, reviewing logs and monitoring, validating configuration and data mappings, running targeted tests, identifying root cause, implementing remediation, documenting findings, and escalating appropriately. Candidates should be able to discuss trade offs between quick mitigation and long term fixes, stakeholder communication during incidents, and preventive practices such as alerts, automated tests, and runbooks.