Reliability and Incident Management Questions

Designing monitoring, alerting, and incident response practices for critical programs. Candidates should be able to define service level objectives and service level agreements, select appropriate metrics such as error rates and latency percentiles, set alert thresholds and escalation paths, design runbooks and rollback plans, coordinate responder roles, and plan incident communications. This topic also covers how to measure reliability over time, use error budgets to guide decisions, and conduct post incident analysis to drive process and system improvements.