Escalation Judgment & Knowing Your Limits Questions

Demonstrate understanding of when an issue exceeds your current knowledge or authority and should be escalated. Show good judgment about what you can try independently versus when to involve a manager, specialist team, or higher-level support. Explain how you'd escalate professionally, ensuring continuity and that the customer understands what's happening. Show that seeking help is strength, not weakness, and that escalation serves the customer's interest.