Problem Definition and Needs Analysis Questions

Combines defining the core business problem with conducting a targeted needs assessment to determine what should be solved and why. Interviewees should demonstrate how to dig beyond surface statements to uncover specific performance gaps, whether the root cause is knowledge, skills, motivation, process, or tools, and how to choose the appropriate intervention. This includes methods for assessing needs such as stakeholder interviews, surveys, focus groups, observation, and data review; determining learning or operational requirements; and recognizing when the solution is not training but a process, policy, or technology change. Candidates should show how to operate in ambiguous scenarios by clarifying assumptions, identifying constraints, and mapping desired outcomes to measurable objectives.