Responsibilities and Duties:

Design end-to-end online learning experiences that focus on product functionality, best practices, and change management to drive customer product adoption, self-sufficiency, renewal, and long-term success.
Apply strong instructional design principles and scalable development practices to create engaging, high-quality educational content using an iterative, rapid development approach.
Leverage modern eLearning authoring and multimedia tools (e.g., Descript, Articulate 360, Rise, Storyline, Camtasia) to design and develop engaging, interactive learning experiences for customers.
Explore and leverage emerging technologies, including AI-powered tools, to enhance instructional design, streamline development workflows, and improve the scalability and efficiency of learning experiences.
Develop performance-based assessments that align with learning objectives and effectively measure learner understanding and skill application.
Ensure learning assets meet established quality, consistency, and design standards across all Customer Education content.
Own the end-to-end instructional design process, from needs analysis and design through development, review, and delivery.
Manage multiple projects and priorities simultaneously, using strong project management and organizational skills to meet target timelines in a fast-paced, evolving environment.
Collaborate closely with cross-functional teams (Product, Customer Experience, Customer Success, Customer Onboarding and Product Marketing) to stay informed about product functionality, releases, workflows, and best practices to ensure learning content remains accurate and relevant.
Develop a deep understanding of customer personas and use cases, translating customer challenges into effective learning solutions that improve product adoption and user success.
Analyze learner engagement data, feedback, and learning effectiveness metrics to continuously improve educational content and learning experiences.

Qualifications

Requirements:

100% fluency in English with exceptional written and verbal communication skills.
3+ years of experience designing and developing customer-facing product training within a SaaS company.
3+ years of experience designing and delivering online, self-paced product training and incorporating multimedia and multi-modal learning formats (e.g., video, interactive modules, assessments, and job aids) that support customer onboarding, product adoption, and user success.
Proficiency with modern eLearning authoring tools such as Articulate 360, Rise, Storyline, or similar tools to create engaging, interactive learning content.
Experience developing and publishing learning content in a Learning Management System (LMS); experience with Skilljar is preferred.
Strong knowledge of instructional design principles and adult learning methodologies, with the ability to create scalable, performance-focused learning experiences.
Experience analyzing learner engagement data, feedback, and learning effectiveness metrics to evaluate and continuously improve learning content and experiences.
Results-oriented with strong project management and organizational skills, able to manage projects effectively in environments with evolving priorities, competing deadlines, and ambiguity.
Strong collaboration and communication skills, with experience working with cross-functional teams to translate complex product functionality into effective learning experiences.
Highly adaptable and comfortable working in fast-paced, evolving environments, where products, priorities, and opportunities frequently change.

TII Elements:

Accountability (Value: Action & Ownership)
Adaptability (Value: One Team)
Educator (Value: Passion for Learning)
Collaboration & Influencing (Value: One Team)
Quality Focus (Value: Customer Centric)

Additional Information

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

Remote First Culture
Health Care Coverage*
Education Reimbursement*
Competitive Paid Time Off
Self-Care Days
National Holidays*
2 Founder Days + Juneteenth Observed
Paid Volunteer Time*
Charitable contribution match*
Monthly Wellness or Home Office Reimbursement/*
Access to Modern Health (mental health platform)
Parental Leave*
Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

About the Company

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Responsibilities and Duties:

Design end-to-end online learning experiences that focus on product functionality, best practices, and change management to drive customer product adoption, self-sufficiency, renewal, and long-term success.
Apply strong instructional design principles and scalable development practices to create engaging, high-quality educational content using an iterative, rapid development approach.
Leverage modern eLearning authoring and multimedia tools (e.g., Descript, Articulate 360, Rise, Storyline, Camtasia) to design and develop engaging, interactive learning experiences for customers.
Explore and leverage emerging technologies, including AI-powered tools, to enhance instructional design, streamline development workflows, and improve the scalability and efficiency of learning experiences.
Develop performance-based assessments that align with learning objectives and effectively measure learner understanding and skill application.
Ensure learning assets meet established quality, consistency, and design standards across all Customer Education content.
Own the end-to-end instructional design process, from needs analysis and design through development, review, and delivery.
Manage multiple projects and priorities simultaneously, using strong project management and organizational skills to meet target timelines in a fast-paced, evolving environment.
Collaborate closely with cross-functional teams (Product, Customer Experience, Customer Success, Customer Onboarding and Product Marketing) to stay informed about product functionality, releases, workflows, and best practices to ensure learning content remains accurate and relevant.
Develop a deep understanding of customer personas and use cases, translating customer challenges into effective learning solutions that improve product adoption and user success.
Analyze learner engagement data, feedback, and learning effectiveness metrics to continuously improve educational content and learning experiences.

Qualifications

Requirements:

100% fluency in English with exceptional written and verbal communication skills.
3+ years of experience designing and developing customer-facing product training within a SaaS company.
3+ years of experience designing and delivering online, self-paced product training and incorporating multimedia and multi-modal learning formats (e.g., video, interactive modules, assessments, and job aids) that support customer onboarding, product adoption, and user success.
Proficiency with modern eLearning authoring tools such as Articulate 360, Rise, Storyline, or similar tools to create engaging, interactive learning content.
Experience developing and publishing learning content in a Learning Management System (LMS); experience with Skilljar is preferred.
Strong knowledge of instructional design principles and adult learning methodologies, with the ability to create scalable, performance-focused learning experiences.
Experience analyzing learner engagement data, feedback, and learning effectiveness metrics to evaluate and continuously improve learning content and experiences.
Results-oriented with strong project management and organizational skills, able to manage projects effectively in environments with evolving priorities, competing deadlines, and ambiguity.
Strong collaboration and communication skills, with experience working with cross-functional teams to translate complex product functionality into effective learning experiences.
Highly adaptable and comfortable working in fast-paced, evolving environments, where products, priorities, and opportunities frequently change.

TII Elements:

Accountability (Value: Action & Ownership)
Adaptability (Value: One Team)
Educator (Value: Passion for Learning)
Collaboration & Influencing (Value: One Team)
Quality Focus (Value: Customer Centric)

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

Remote First Culture
Health Care Coverage*
Education Reimbursement*
Competitive Paid Time Off
Self-Care Days
National Holidays*
2 Founder Days + Juneteenth Observed
Paid Volunteer Time*
Charitable contribution match*
Monthly Wellness or Home Office Reimbursement/*
Access to Modern Health (mental health platform)
Parental Leave*
Retirement Plan with match/contribution*

* varies by country

About the Company

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

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