Regional Account Manager – Retail Security (Florida-based, Extensive Travel)

Salary: $92,000 to $94,000 annually

Car Allowance: 1,000 per month

Location: Anywhere in Florida (remote within the state)

Travel: Extensive travel throughout Florida, Alaska, and Hawaii

About the Role

We are looking for a Regional Account Manager (RAM) to oversee service operations and security-related functions for a major retail client. This role is responsible for service delivery, client satisfaction, and operational performance across a multi-state footprint, with a primary focus on Florida, Alaska, and Hawaii.

You will manage a team of approximately 19 direct reports and work closely with one key retail client, partnering with multiple stakeholders on the client side to ensure consistent, high-quality security services.

What You Will Do

Client Relationship and Service Quality

• Serve as the primary point of contact for our retail client, ensuring high levels of satisfaction and service quality.
• Build strong relationships with multiple client representatives across locations.
• Continuously assess service performance and proactively address issues or gaps.

Operations and Compliance

• Oversee day-to-day guard service operations, including scheduling, staffing, and coverage.
• Ensure compliance with company policies, client requirements, and applicable regulations.
• Develop, implement, and monitor performance metrics and key performance indicators.

Team Leadership

• Lead and develop a team of approximately 19 direct reports across multiple locations.
• Provide coaching, feedback, and performance management.
• Ensure proper staffing levels, cost efficiencies, and adherence to standards.

Training and Development

• Develop and implement training programs to support service quality and compliance.
• Identify skill gaps and support ongoing development of team members.

Financial and Administrative Oversight

• Manage billing, invoicing, and related financial processes for the account.
• Monitor expenditures, client credits, and adjustments as needed.
• Support budget planning and forecasting for the account.

Communication and Reporting

• Maintain regular communication with internal stakeholders and client contacts.
• Prepare and deliver Quarterly Business Reviews.
• Collaborate with the Global Program Director and other leaders to align with broader security objectives and initiatives.

What You Bring

• Minimum Requirements
• High School Diploma or GED.
• At least 21 years of age.
• Legally authorized to work in the United States.
• Reliable means of communication, including email and mobile phone, and reliable transportation.
• Ability to speak, read, and write English.
• Willingness and ability to travel extensively throughout Florida, Alaska, and Hawaii.

Education and Experience

• Bachelor’s degree preferred. Additional relevant experience may be considered in lieu of a degree.
• Minimum of 5 years of experience in security industry-related fields or business management.
• Ideally, experience in a retail environment, preferably in shopping malls or similar high-traffic locations.
• Proven experience managing a large number of employees across multiple sites.
• 3 or more years of direct supervisory or management experience.
• Certified Protection Professional or Physical Security Professional designation is desirable.

Key Skills and Competencies

• Strong background in security operations and business management.
• Proven experience leading multi-site teams and managing direct reports.
• Excellent planning, organizational, and problem-solving skills.
• Ability to interpret and manage schedules, metrics, and performance indicators.
• Experience with budget planning and forecasting.
• Ability to remain composed and professional in unusual or high-pressure situations.
• Comfortable working in rapidly changing environments.
• Proficiency with Microsoft Office and data visualization tools.

• Strong team collaboration skills and a client-focused mindset.

At Securitas, we believe our people make the difference. We work as a team, support each other, and take pride in protecting our clients’ people and property. If you are ready to bring your law enforcement or military experience into a leadership role where you can grow, we would like to hear from you.

If you share the goal of making the world a safer place and want to do that with one of our most important global clients, we would like to hear from you.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

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