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Grab
Get to Know the Team
The Grab Support (GS) PH team values collaboration and a customer-centric approach in delivering world-class experience to our consumers and partners. Our focus is on continuous improvement, driven by a commitment to business process optimization, digital innovation, and strategic vendor management. We are responsible for ensuring our operations are efficient, scalable, and resilient, empowering our support agents to deliver exceptional experiences in every Grab journey.
Get to Know the Role
As the Service Delivery Head, you will be responsible for designing, governing, and leading end-to-end service delivery for multiple businesses of Grab. You will oversee operations in customer experience for both in-house and outsourced operations, ensuring that delivery models are future-ready, financially sustainable, and aligned with regional priorities.
The Critical Tasks You Will Perform
What Essential Skills You Will Need
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
This job is found at InterviewStack.io
Grab is a leading Southeast Asian technology company offering ride-hailing, food delivery, and digital payment services. Founded in 2012, it operates across multiple countries in the region, providing a super app experience to millions of users.
