Pylon is a Series B, AI-native B2B company building the next generation of customer support.

Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.

This is a massive market with incumbents that weren’t built for AI-first workflows.

Company

• Series B, $51M raised to date

• Backed by a16z, BCV, General Catalyst, Y Combinator

• 100+ employees

The Role

As a founding technical recruiting hire, you'll play a mission-critical role in shaping our hiring strategy and scaling our technical and engineering teams. You'll work directly with founders and leadership to attract and close talent that will drive our growth. This role reports into Pree Senarathne, Chief of Staff at Pylon.

This is a fully in-person role based in San Francisco. We do not offer remote or hybrid options for this position.

We’re open to candidates relocating to SF and provide relocation support for the right hire.

What you will do

• Own the entire technical recruiting funnel from strategy to close with high visibility and direct impact on company growth

• Build scalable processes for hiring, onboarding, and retaining engineering talent from the ground up

• Think outside the box to engage with and close top talent in competitive markets

• Build and continuously improve scalable, high-performing recruiting processes from scratch

• Track and analyze recruiting metrics (time-to-fill, offer acceptance rates, pipeline health) to inform hiring strategies and drive continuous improvement

What we are looking for

• 3+ years of full-cycle recruiting experience at fast-paced, high-growth startups

• Proven success sourcing and hiring across technical roles at B2B startups

• Ability to manage multiple searches and projects at once

• Attention to detail and excellent communication skills with a passion for delivering great candidate experience

• Experience with Ashby ATS and sourcing tools (e.g. LinkedIn Recruiter)

Benefits

🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
📦 Relocation support for candidates moving to San Francisco