About the team you are joining Reporting to the Regional Director, Operations Safety and Security (North Asia), the incumbent will be responsible for delivering Airport and Customer Experience priorities for the region. These will primarily include leading the Airport charges development, Passenger experience facilitation, and Baggage operations agenda for the region, delivering on IATA campaigns, and providing regional input into IATA global related priorities. The Regional Manager will also be assigned additional responsibilities based on the wider IATA initiatives and North Asia targets. What your day would be like Airport Charges Development Collect and maintain up to date information and intelligence on North Asia airports for the progress of development and charges. In coordination with the central team establish and maintain regular communications with major international airports to enable effective airport – airline community consultation and transparent information exchange between airport and airline community on airport development and charges topics e.g. major capital investment activity. Liaise with local airports to explore opportunities on airport infrastructure and innovation to promote IATA related activities i.e. digital and contactless travel, ground operations etc. Support the development of tools and guidance material as appropriate in coordination with IATA central team subject matter experts. Manage applicable regional special project(s). Passenger and Facilitation Delivering Customer Experience and Facilitation priorities for the region. These will primarily include leading the Passenger Facilitation, Border Control and One ID agenda for the region, delivering on IATA campaigns, and providing regional input into the global Customer Experience and Facilitation priorities. Lead strategic plans to implement IATA’s priorities on Customer Experience for the region which include One ID, Passenger Facilitation and Data exchange (API/PNR) programs and other Passenger experience related initiatives. Promote industry strategy and technology enhancements to enable airport processes using shared environments, always representing the interests of the airlines. Ensure close communication with Border Control authorities on border measures and restrictions and coordinate IATA actions and responses. Work closely with Member airlines, airports and with internal colleagues (country offices, regional and HQ) to ensure coordinated, coherent campaign strategies and implementation. Support team efforts to continuously improve, develop new skills, tools, and processes, enhance communications and reporting, etc. Baggage Operations Ensure that the IATA baggage related standards, resolutions and best practices (under ground operation) are aligned with latest industry practices, trends, technological solutions, and regulatory aspects. Support the regional implementation of IATA standards and programs: including coordination with IATA country offices and HQ on topics related to baggage operations. Manage communication related to baggage operation/innovation, updating websites, marketing implementation campaigns. Events support Facilitate to organize regional events: workshops, working groups in Airport and Customer Experience related initiatives. Any other duties and responsibilities as may be assigned by Regional Director from time to time.