Technology Investment and ROI Questions

Frameworks for evaluating investments in technology platform and infrastructure and for translating those investments into financial and customer outcomes. Topics include estimating total cost of ownership and life cycle capital expenditures and operating expenses, calculating net present value and payback, modeling the link between platform improvements and customer experience metrics that drive retention and monetization, and quantifying cost savings from automation or architecture changes. Candidates should be able to surface trade offs between short term spend and long term value, incorporate risk and contingency, and recommend phased investment approaches with measurement plans to validate realized benefits.