Issue and Risk Escalation and Resolution Questions

Focuses on internal problem management, risk identification, escalation criteria, and systematic resolution processes. Candidates should explain how they identify and assess issues and risks, determine severity and business impact, develop mitigation and remediation plans, perform root cause analysis, execute fixes, and implement safeguards to prevent recurrence. This topic also covers when and how to escalate issues to leadership or other stakeholders, how to frame escalations with context and recommended actions, balancing ownership at the individual level with appropriate involvement of senior stakeholders, and how to incorporate lessons learned into continuous improvement.