Incident Response and Troubleshooting Questions

Approach to diagnosing and resolving production incidents, outages, and critical failures under time pressure. Covers systematic triage, identifying root causes, maintaining service availability, coordinating with stakeholders, prioritizing safety and mitigation steps, postmortem practices, and learning from incidents to prevent recurrence. Interviewers expect examples showing technical troubleshooting, communication during crises, decision making under pressure, and follow through in remediation and documentation.