Usability Testing and User Research Questions

Focuses on planning, designing, conducting, and analyzing usability studies and broader user research to surface user needs, pain points, and behavior. Candidates should know how to define research goals and questions, design tasks, recruit representative participants, choose between formative and summative approaches and moderated and unmoderated sessions, and select appropriate test formats such as in home, lab, or remote testing. Includes facilitation techniques, observation and note taking, qualitative and quantitative analysis, synthesis of findings into actionable design recommendations, and how to cite user quotes or data to support product decisions.