KPI Frameworks and Governance Questions
Design and governance of metric hierarchies and key performance indicator frameworks that translate business goals into measurable outcomes. Topics include creating tiered frameworks and KPI trees that roll product and team level metrics up to company objectives, defining a north star metric and supporting metrics, aligning metrics with objectives and key results, setting targets thresholds and guardrails, and establishing metric standards ownership and governance to prevent gaming. Also covers mapping KPIs to functional outcomes such as awareness consideration conversion and retention, deciding cadence and visualization for reporting, building repeatable frameworks for scaling metrics across teams, and handling competing metric definitions.
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