Product Advocacy and Policy Trade Offs Questions

Focuses on representing the voice of customers and support teams in product and policy decisions. Interviewers probe how candidates identify trade offs between user experience, support volume, compliance, and platform trust; how they use quantitative and qualitative data to recommend policy changes; and how they build influence with product, engineering, legal, and operations stakeholders. Topics include designing experiments to measure policy impact, planning rollouts and communication, defining rollback and mitigation plans, and translating support insights into product roadmaps while balancing operational constraints.