Operational Crisis Management and Volume Spikes Questions

Prepare to discuss how you'd handle sudden increases in support volume, major customer issues, or product problems that impact customers. Show thinking about both immediate response (unblock customers, prevent further damage) and longer-term solutions. Discuss trade-offs: should you reduce scope of replies temporarily, bring in help from other teams, prioritize certain customers, or extend response times? Show awareness of communication needs: keeping leadership informed, managing customer expectations, supporting your team. Discuss how you'd prevent this situation in future through capacity planning and scalability thinking.