Customer Service Fundamentals and Philosophy Questions

Covers the core principles and mindset that define excellent customer service and support. Candidates should be able to articulate what customer first thinking means, how customer service impacts business outcomes such as loyalty and reputation, and the behaviors that embody that philosophy including empathy, active listening, ownership, accountability, transparency, and professionalism. Expect discussion of different support channels including phone, email, chat, and self service, their trade offs and best practices, approaches for measuring customer satisfaction and outcomes, and concrete examples of handling difficult interactions, prioritizing customers, and driving customer success.