Budget and Resource Planning Questions

Cover basic approaches to budgeting and resource planning for a support organization, including forecasting staffing needs from volume and service level targets, estimating recurring costs for tools and vendors, and allocating training and onboarding budgets. Candidates should explain simple headcount models, shift and coverage planning, scenario planning for seasonal peaks, and the trade offs between full time hiring, contractors, overtime, and automation. Interviewers will evaluate ability to build data driven business cases, present assumptions and sensitivities to leadership, and connect resource decisions to expected impacts on service level agreements, customer experience, and team well being.