Account Expansion and Upsell Strategy Questions

Assesses how a candidate identifies and executes account expansion opportunities while preserving long term customer value and trust. Topics include methods to discover new use cases, mapping stakeholders and economic buyers, consultative value led conversations, timing expansion asks relative to adoption milestones, designing trials and offers with product and sales, and aligning with sales and pricing teams. Interviewers will evaluate the candidate's commercial awareness, consultative selling skills, ethical approach to upsell, and how they measure and operationalize expansion success.