Incident Response and Management Questions

Operational practices for detecting diagnosing and resolving production incidents and for learning from failures to improve reliability. Topics include correlating telemetry signals to form meaningful alerts, designing alerting policies and dashboards that balance sensitivity and noise reduction, escalation and on call workflows, runbook creation and use, incident lifecycle management and roles and responsibilities during incidents, communication for stakeholders and customers during incidents, post incident analysis and postmortem processes, and tooling to support incident triage and resolution. Candidates are assessed on designing effective escalation paths runbooks and communication plans and on using observability data to reduce time to detect and time to resolve and to prevent recurrence.