IT Operations Management and Service Delivery Questions

Explain how you run day to day information technology operations and ensure reliable service delivery. Topics include service management processes such as incident, problem and change management, service level agreements and indicators, service catalog design, service desk and escalation practices, capacity and availability planning, business continuity and disaster recovery, vendor and third party management, operational monitoring and alerting, and post incident reviews and continuous improvement. Describe metrics used to measure service quality and approaches to scale operations while controlling risk.