Information Technology Operations and Metrics Questions

Probe how the candidate measures and drives operational performance across information technology functions. Topics include defining key performance indicators such as system uptime, mean time to detect, mean time to recovery, incident resolution time, change success rate, capacity utilization, and end user satisfaction. Discuss instrumentation and telemetry strategies, dashboarding and reporting, setting targets and thresholds, conducting post incident reviews, tracking remediation items, and using metrics to prioritize operational work and investments. Interviewers should ask for examples of metrics that led to concrete operational improvements.